David Kirwan

Product Owner and Engineering Manager
Ireland’s National Digital Wallet & Information Mediator
Office of the Government Chief Information Officer (OGCIO)

Department of Public Expenditure Infrastructure Public Service Reform and Digitalisation
June 2025 – present · Dublin, hybrid

• Lead the product strategy for Ireland’s National Digital Wallet in collaboration with the European Commission and EU Member States, ensuring eIDAS 2.0 alignment, EUDI compliance and cross-border interoperability
• Own the Information Mediator product — the interoperability layer connecting government departments, applications and data services to enable secure cross-border interoperability
• Lead the delivery and public pilot rollout to 10,000 citizens, establishing feedback loops that shape the product roadmap
• Own and manage the product roadmap, balancing competing priorities and briefing senior leadership on trade-offs and milestones
• Manage an internal development team and two large technical vendor teams delivering the wallet and Information Mediator programmes
• Own budgets and annual work packages, and set the roadmap for each building block under my ownership
• Define the engagement strategy and developer sandbox for technology platforms and relying parties, driving integration and EU-level testing ahead of the October 2026 Launchpad
• Lead the multi-channel communications strategy — Gov.ie video and editorial content, press briefings and inter-departmental updates
• Secure ministerial approval and sign-off from the Government CIO; deliver live demonstrations and strategic briefings across Government departments

Engineering Manager & Product Owner
Office of the Government Chief Information Officer (OGCIO)

Department of Public Expenditure Infrastructure Public Service Reform and Digitalisation
June 2024 – June 2025 · Dublin, hybrid

• Oversee the planning, management and maintenance of a mix of on-premise and multi-cloud infrastructure in the Digital Services Unit within the Office of the Government Chief Information Officer (OGCIO)
• Manage a blended team of software engineers and internal ICT EOs through staff development, training and career progression. Removing blockers and creating opportunities for the team
• Manage the new implementation of Red Hat OpenShift (OCP) on-premise
• Manage and maintain an estate of on-premise technologies, hybrid cloud environments and multi-cloud hyperscalers such as AWS, Azure and Red Hat, infrastructure that underpins a suite of 100+ applications delivered by the unit
• Lead a hybrid blended team of internal staff and external contractors to build out the infrastructure for the Government Digital Wallet and relevant building blocks that will underpin the delivery of the Life Events programme
• Responsible for managing the current resourcing budget, licensing, capital infrastructure budget, future projection planning, and all related budget profiling and management of costs for the delivery of projects under my remit

Product Manager (Freelance)

Worklane
November 2023 – December 2023 · Dublin, remote

Delivered a project to design, build and deploy a user-centred portal allowing clients to manage, maintain and post their available jobs, creating indexes for reporting and statistics, and enabling the publishing of all available jobs to multiple advertising boards. Completed successfully, on time and within budget.

Product Strategy Manager
Product Inclusion & Equitable Design (ESG)

Indeed
September 2022 – May 2023 · Remote

• Established and delivered a Product Inclusion Strategy for Indeed
• Led the Global Product Advisory Council (GPAC) with ~180 employees — gathering user feedback across demographics, working through 100+ requests, defining requirements for developers and data analysts, mitigating 10+ business risks, influencing 10 products, and supporting job seekers facing barriers
• Created Job Seekers facing Barriers (JSfB) feedback mechanisms from multiple sources, with global and national partnerships internally and externally, to influence product changes supporting vulnerable job seekers
• Designed Indeed’s first Product Inclusion Design Framework focused on creating, operating, and engaging models, awareness, and capabilities for inclusion and equity
• Led a project building a tool to collect sensitive data from 4,000+ employees on Inclusion Resource Groups, informing strategic D&I investment decisions

Regional Co-Chair iPride, EMEA (part-time)

Indeed
August 2019 – August 2022 · Remote — Indeed’s LGBTQ+ Employee Resource Group

• Built out the IRG structure with the Diversity, Inclusion and Belonging team
• Developed and managed OKRs, strategy and budget for iPride EMEA, aligned with senior leadership
• Presented to senior leadership quarterly, including the CEO
• Ran the global wellness programme; worked with Benefits on mental health supports for LGBTQ+ employees
• Co-product-managed the IRG membership portal, automating onboarding for members and leads
• Collaborated on inclusion hackathon projects, winning several awards

Technical Team Lead, Aggregation Operations Product

Indeed
January 2018 – September 2022 · Remote

Designed, developed and built out a team of Technical Analysts in Dublin with the mission of aggregating jobs from all over the world by configuring systems to automate the indexing process and fix issues when they occur.

• Led a team of five Technical Analysts through staff development, training, career progression and 1:1s, getting everyone performing at a 100% rating
• Built an automated tool to process bulk tasks, saving over 110 days of manual work annually
• Led by example by performing all the main tasks of an Aggregation Operations Engineer
• Increased productivity on the team by over 90% while also increasing team morale
• Formal quarterly evaluations and gathering statistics from IQL, JQL and SQL on team performance
• Conducted impact analysis using SQL, IQL and JQL to identify inefficiencies and bugs
• Prioritised high-impact projects and worked with developers, product management and leadership to improve productivity on internal tools and systems
• Significantly reduced the time developers were spending on this task and increased productivity and workflows
• Worked closely with Product and Dev teams to suggest changes, report bugs, give impact analysis and problem-solved solutions
• Worked at a global level on various projects and team goals
• Identified key strengths in team members to assign work accordingly and develop their top skills
• Weekly department managers, global leads and developer triage meetings
• Used monitoring systems to alert the Site Reliability Engineering (SRE) team to diagnose internal systems issues in the EMEA time zone

Achievements: trained seven people in Dublin; hiring manager for eight staff; consistent quarterly evaluations; built a tool saving 110+ days of manual work per year.

Technical Operations Engineer & Acting Technical Team Lead

Indeed
April 2017 – December 2017 · Dublin, hybrid

• Trained three Technical Analysts; escalation point for the most technical issues
• Participated in weekly developer triage meetings, giving context from the team’s point of view and prioritising team productivity
• Maintained and approved product and process documentation as the technical point of contact
• Provided technical feedback for vendors and team-processed work
• Used monitoring systems to alert the SRE team and diagnose internal systems issues in EMEA time zones
• Overachieved on quarterly reviews with two quarters in a row exceeding targets, leading to promotion
• Onboarded and trained three Data Maintenance Associates; led the new-hire onboarding project, cutting ramp-up time by 1–2 months with higher quality metrics
• Subject matter expert and technical contact for vendors and the team; increased vendor output by 25%
• Coached a struggling teammate to ramp up within two months, increasing throughput and quality through tailored 1:1s and technical training

Technical Operations Engineer

Indeed
June 2015 – April 2017 · Dublin, hybrid

• Worked from a predefined queue at volume while keeping quality and accuracy over 95%
• Worked with Client Success and senior technical team members to resolve queries; significantly reduced the time seniors spent on this work
• Contributed to at least two team projects per quarter while completing 20%+ more work than peers
• Taught myself internal data aggregation and processing systems; used monitoring to alert the SRE team, reducing outages from hours to minutes
• Led office events and was promoted to Head Brand Ambassador — ran a 30-person volunteer group for office culture and CSR initiatives

Web Developer & Technical Support Engineer (part-time)

t2
June 2013 – June 2015 · Carlow, hybrid

• Day-to-day client support calls; project management; technical liaison duties
• Migrating client sites between servers; uploading content onto client sites
• Configuring VPSs for clients and monitoring server vitals
• PHP development; graphic and web design; writing blog posts
• Search engine optimisation; writing help documentation for clients and staff

Technical Support Engineer (part-time)

Blacknight Internet Solutions
June 2011 – September 2012 · Carlow, hybrid

• Day-to-day client support calls and tickets; internal technical support
• Migrating client sites between the old and new server platforms
• Building a cloud server platform in the data centre; stock control of equipment
• Writing technical documentation for customers and internal staff

Website Designer & Developer (full-time)

t2
June 2010 – August 2010 · Carlow, hybrid

• Day-to-day client support calls; migrating client sites between servers
• Uploading content onto client sites; search engine optimisation
• Graphic and web design; solving web development issues
• Writing blog posts and PHP development; help documentation for clients and staff